SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Doge Gadget (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dogegadget.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you have not heard of or unsure of a Piscifun reel, let me tell you that you do not have anything to worry about; Piscifun makes an awesome reel. The Carbon X in particular is a beautiful reel that gets fish in the boat. It has incredibly smooth bearings, casts like a dream, and has a great drag! I have been fishing almost my entire life and have owned and used many brands of reels, from very cheap to rather expensive reels. Piscifun has delivered a budget-friendly reel that performs as well as if not better than some of the expensive reels I have owned. I have this particular Carbon X 2000 spooled up with 8lb fluorocarbon line for drop shot fishing for bass. The first time I took it out fishing I was very impressed with how easily I was able to cast with it and also with how smooth it was retrieving the line due to the quality bearings. The handle is very comfortable and ergonomic. I fished using this reel most of the day and was very impressed with how much I like the reel. In addition to it working well, it looks great! The black goes with any rod you might put it on and all the cut outs on the spool look rad! Speaking of the spool, it’s braid ready if you want to spool it up with braided fishing line. The reel body and rotor are made from carbon fiber so the reel is super light weight and very strong. This also makes for less fatigue when fishing for an extended period of time. All in all, I am in love with this reel! I will be replacing at least one of my other spinning reels with a Piscifun Carbon X and will be looking at purchasing other Piscifun spinning reels to replace the remainder of my spinning reels.
A great little spinning reel which I've partnered up with a telescopic rod for travelling and fishing for trout. Very light outfit but well built and nice smooth action.