SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Doge Gadget (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dogegadget.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A nice addition to our barbecue checklist! Love that it is not big and therefore very portable! It also has so many cooking utensils! It makes beach/camping barbecue more convenient and doable!
Very well compliant. Solid.. Well packaged .. fast shipping. I recommend. Very good product
All as in the picture, delivery promptly, packed well, nothing was damaged only by the forks from the cells on the road jumped out .. in my subjective view-a secondary addition "for Ballet")... the set of course is not a pro, but you can use and most importantly it is convenient that everything is neatly in a soft The price is adequate for such a kit ....
The spatula and ladle are a tad flimsy but other then that everything else is great! Definitely get your money’s worth!
My friend and I have both been vaccinated and especially want to get together for a BBQ. It's a pity that all the old outdoor tableware was lost when I moved into my new place. This one I bought on Amazon is very complete, and there is also a bag that can hold all the tableware, which is very convenient
Everything you could possibly need for cooking meals at camp. It’s a space saver. I wish there were more colors to choose from.
I love camping, but every time remembering to bring all the necessary tools is a challenging . This product has all the essential tools in a bag, which is perfect for a camping lover like me. It can even transform a camping rookie to a camping savvy.
I love this product!This is a great product to just throw in your camping bin and know you are set with all your camping cooking utensils.
Perfect for camping, perfect for on the go kitchen tools.
Nice camping utensils with a great carrier. Good selection of utensils that will be all you need for camping. The kitchen knife was very useful and very sharp.